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Terms & Conditions

Rates

The rates for the Queen’s Head Hotel (“we”) include VAT. Room tariffs are variable and are correct at time of booking. The Queen’s Head Hotel is responsible for the credit card transaction. Your credit card details are entered onto a secure page before being encrypted using SSL. We accept all major credit and debit cards. (Except American Express.) Upon booking a payment of £20.00 will be required. We reserve the right to pre-authorise the entire value at the time of booking. Changes can be made to your booking, but are subject to the following terms: Changes can only be made up until 2pm on the day of arrival. No changes are permitted after this time. Changes are not available online and can only be made by contacting our reservations team on 01298 23841. Cancellations can be made up to 24 hours prior to your arrival date by calling our reservations team on 01298 23841. This will be without charge. Charges will occur if cancelled less than 24 hours prior to arrival day or if the guest fails to check in to The Queen’s Head Hotel. In these instances the full amount will be taken.

Check In / Check Out Times

Check in time from 3pm, checkout time 10.30am on day of departure. Baggage can be stored if you arrive early, please enquire for more details.

Pets

Unfortunately, no pets are allowed.

Parking

We do have a small car park and work on a first come first served basis. Please telephone us on 01298 23841 if you wish to discuss this further.

General Booking Terms

We will not collect personally identifiable information like your name, email, mailing address or telephone number (“Personal Information”) without your knowledge or consent;
We will not disclose your Personal Information to third parties unless you have authorised us to do so in advance.
We will take reasonable steps to protect the security of the Personal Information we collect from you and this will be done within the data protection laws of the United Kingdom.
We do not accept bookings from guests under the age of 18 at time of arrival. All guests under the age of 18 must be accompanied by an adult aged over 18 unless pre-arranged by telephone on 01298 23841.
The Queen’s Head Hotel reserves the right to eject guests and customers from the premises for any act of anti-social behaviour. In accordance with the Alcohol Licensing Objectives The Queen’s Head Hotel also reserve the right to refuse the sale of alcohol to those who appear intoxicated.
Lost property will be stored for 7 days. Please call 01298 23841 to arrange return. All postage and packing costs incurred are the responsibility of the customer to reimburse The Queen’s Head Hotel.

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